Policies
Payment Methods
Payment forms Accepted are:
- Paypal (Credit/Debit Cards)
- Personal Checks (will need to clear before item ships)
- Zelle
- SquarePay (any major CCs)
Shipping Policies
All OOAK pieces are shipped via USPS priority with tracking and Insurance is mandatory on items over $500. Items will ship generally within 1-5 days from payment received unless otherwise stated. I can also ship via FedEx and UPS if the buyer wishes. All shipping will be calculated based on location.
A NOTE TO INTERNATIONAL CUSTOMERS - I can ship via USPS Regular and Priority international services. Please note, I have no control over how long items will take to get to you once they leave the country, or while they sit in customs. With shipping being already delayed due to the pandemic, it could take 2-4 ++ weeks to arrive at your destination. The customs value must be correct on the customs form. International buyers are responsible for any duty/taxes/charges, and are not included in the shipping. I am always happy to ship to a US friend as well if needed (if I have worked with you or are familiar with your reputation), but please note after the horse is in their possession I am no longer responsible should anything happen in shipping after. Small items valued over $450 are required to ship by USPS via Priority International shipping, meaning a micro mini can potentially cost $65+ to ship.
A NOTE TO INTERNATIONAL CUSTOMERS - I can ship via USPS Regular and Priority international services. Please note, I have no control over how long items will take to get to you once they leave the country, or while they sit in customs. With shipping being already delayed due to the pandemic, it could take 2-4 ++ weeks to arrive at your destination. The customs value must be correct on the customs form. International buyers are responsible for any duty/taxes/charges, and are not included in the shipping. I am always happy to ship to a US friend as well if needed (if I have worked with you or are familiar with your reputation), but please note after the horse is in their possession I am no longer responsible should anything happen in shipping after. Small items valued over $450 are required to ship by USPS via Priority International shipping, meaning a micro mini can potentially cost $65+ to ship.
Time Payments
All payments are non-refundable.
The maximum length for time payments for most sales are 4-6 months. Items that sell over $1500 may be able to be extended on a case-by-case basis PRIOR to bidding with at least $200 down at the time of the auctions close (unless otherwise specified in the listing). The rest of the payments will then be spread in even, monthly payments. A payment is expected every 30 days, if you are going to be late, an email would be expected to let me know of any delay. Non-payment for two consecutive months with no communication is grounds for cancelling the transaction and listing the art piece back for sale. I understand emergencies happen, so please email me if there will be any issue.
I use PayPal's invoicing tool for all payments - this allows the rest to be paid off in equal monthly installments and makes partial payments easy for both parties to keep track of all payments made and amount due. This is something that is accessible to you at any time. Payment is expected on the SAME DAY EACH MONTH. A $20 late fee will be applied for missing or late payments with no prior communication. This is applied after one week of late payments and will be applied each week its late after that point. I will send courtesy reminders of payments due date each month.
Making your initial deposit on your piece is agreement to the above terms, unless otherwise discussed with myself in emails.
The maximum length for time payments for most sales are 4-6 months. Items that sell over $1500 may be able to be extended on a case-by-case basis PRIOR to bidding with at least $200 down at the time of the auctions close (unless otherwise specified in the listing). The rest of the payments will then be spread in even, monthly payments. A payment is expected every 30 days, if you are going to be late, an email would be expected to let me know of any delay. Non-payment for two consecutive months with no communication is grounds for cancelling the transaction and listing the art piece back for sale. I understand emergencies happen, so please email me if there will be any issue.
I use PayPal's invoicing tool for all payments - this allows the rest to be paid off in equal monthly installments and makes partial payments easy for both parties to keep track of all payments made and amount due. This is something that is accessible to you at any time. Payment is expected on the SAME DAY EACH MONTH. A $20 late fee will be applied for missing or late payments with no prior communication. This is applied after one week of late payments and will be applied each week its late after that point. I will send courtesy reminders of payments due date each month.
Making your initial deposit on your piece is agreement to the above terms, unless otherwise discussed with myself in emails.
Returns, Repairs & Alterations
All sales are final on painted pieces, unless otherwise stated in an ad.
Unpainted Resins and Medallions have a 3 day inspection period, in that time, if you are not fully satisfied with the model, you can return it for a full refund, less shipping. The model must be sent back insured for its full value, as I cannot be held responsible for models who break en route to me.
Commission models are non-refundable, as I will make every effort to ensure the model is what you envisioned.
I happily offer repairs on my pieces, but I will not "freshen up" older pieces as this usually leads to repainting most of an older piece as basically a new commission. Alterations are not permitted on any painted pieces without my explicit permission. All alterations must be noted if the buyer chooses to sell the altered model in the future.
Unpainted Resins and Medallions have a 3 day inspection period, in that time, if you are not fully satisfied with the model, you can return it for a full refund, less shipping. The model must be sent back insured for its full value, as I cannot be held responsible for models who break en route to me.
Commission models are non-refundable, as I will make every effort to ensure the model is what you envisioned.
I happily offer repairs on my pieces, but I will not "freshen up" older pieces as this usually leads to repainting most of an older piece as basically a new commission. Alterations are not permitted on any painted pieces without my explicit permission. All alterations must be noted if the buyer chooses to sell the altered model in the future.